IT help desk
IT help desk services
Your employees reach 5x5 Telecom's 24/7 US-based team for everyday IT help, from password resets to computer problems. Every ticket is answered within 60 minutes.
Contact us today for a free IT consultation.
Free custom quote. No obligation. Or call (866) 5x5-TELE
Why 5x5
IT help your employees can reach
A help desk run by the team that manages your network and devices.
Our 24/7 US-based team answers every ticket within 60 minutes.
Password resets, computer problems, Microsoft 365 and Teams.
The same team manages your network, Wi-Fi and devices.
Accounts and devices set up and removed for you.
Setup, updates and monitoring for covered computers.
Managed desktop is priced per user.
What's included
What help desk services from 5x5 can include
Select any service to learn more.
Employees reach our 24/7 US-based team for everyday IT help.
We set up new hires and remove access when people leave.
We look after your company's computers, including setup, updates and day-to-day support. Managed desktop is priced per user, so you pay only for the people who use it.
Licensing, setup and ongoing management of Microsoft 365 email, Office apps and file sharing for your company.
Setup and management of Microsoft Teams for chat, meetings and calling, including adding and removing users as people join and leave.
Set up, secure and wipe company phones, tablets and laptops.
We plan, install and manage wireless access points so staff get reliable coverage across the office, with separate secure networks for staff and guests.
Staff reach office systems safely from home or on the road.
Keeps operating systems and software up to date.
Ongoing monitoring of covered laptops, desktops, and servers to help identify performance issues and security risks.
How it works
How we take over your help desk
Start with a free consultation, then support your employees can reach.
Free IT consultation
We look at your current setup and the age of your hardware, ask a few questions about how you work and share general recommendations.
Agree on the scope
We propose a managed services plan and list the people, devices and systems we support in your service agreement.
Employees get help
Your employees contact our 24/7 US-based team, and every ticket is answered within 60 minutes.
FAQ
IT help desk questions
An IT help desk is the team employees contact for everyday technology help, such as password resets and computer problems. 5x5's help desk is a 24/7 US-based team that also manages your network and devices.
Our 24/7 US-based team answers every ticket within 60 minutes.
Password resets and account help, computer and software problems, Microsoft 365 and Teams, Wi-Fi, remote access and the phones and tablets we manage. Your service agreement lists what is covered.
Yes. The help desk is part of our managed IT services, alongside managed desktop, onboarding and offboarding, Microsoft 365 and the network itself.
Managed desktop is priced per user, so you pay only for the people who use it. Other services are quoted based on what your business needs. Request a quote and we will put together a plan.
One provider
Add the rest of your plan
Internet, IT, security and phones from one provider, with one 24/7 US-based support team and one number to call.
Enterprise internet
Dedicated fiber and fixed wireless connections for your office, installed in days, not weeks or months.
Explore enterprise internetManaged services
Networks, Wi-Fi, computers, Microsoft 365 and cloud services, managed by the team that runs your connection.
Explore managed servicesCybersecurity
Managed firewalls, malware protection, DDoS protection and endpoint monitoring, with a free security consultation.
Explore cybersecurityBusiness VoIP
Business phone service on the same network and support team as your internet, compatible with Zoom and Microsoft Teams.
Explore business VoIP
Contact
Get connected today
Get a quote, request a free telecom services audit, or schedule your installation. Our customer service team is here to help.
Contact
Get a quote
Let’s get your business connected
Tell us what you need and we’ll follow up with a custom quote.