Managed services
Managed services
5x5 Telecom manages business networks, devices, and cloud services, with support tailored to your operations and service agreement.
Contact us today for a free IT consultation.
Free custom quote. No obligation. Or call (866) 595-8353
Why 5x5
IT support from the team that runs your network
One provider for your internet, network, devices and cloud services, so problems get fixed instead of passed around.
Because 5x5 also runs your internet connection, one team owns the whole problem, with no finger-pointing between your IT company and your carrier.
Our 24/7 US-based team answers every ticket within 60 minutes.
We look after your team's computers, including setup, updates and day-to-day support. Managed desktop is priced per user, so you pay only for the people on your team.
Licensing, setup and ongoing management of Microsoft 365 and Teams, including adding and removing users as your team changes.
We manage your office network, firewall and Wi-Fi, with separate secure networks for staff and guests.
Every service we manage is listed in your service agreement, so you know exactly what is covered.
Read the SLA
Services
Managed services we provide
Select any service to learn more.
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Network and remote access
Keep offices and remote staff connected and secure.
We design and manage the wired network inside your office: the switches, cabling and settings that keep every device connected and properly separated.
We plan, install and manage wireless access points so staff get reliable coverage across the office, with separate secure networks for staff and guests.
- Cisco, Meraki, Ruckus, Aruba, Sierra, Ubiquiti, and others
Networking and security delivered from the cloud, wherever staff work.
Staff reach office systems safely from home or on the road.
Your own private cellular network for a building or campus, using CBRS spectrum, for dependable wireless coverage where Wi-Fi falls short.
People and devices
Computers, phones and day-to-day help for every employee.
We look after your company's computers, including setup, updates and day-to-day support. Managed desktop is priced per user, so you pay only for the people who use it.
- Priced per user
Employees reach our 24/7 US-based team for everyday IT help.
We work alongside your in-house IT staff and manage the parts you choose.
We set up new hires and remove access when people leave.
Set up, secure and wipe company phones, tablets and laptops.
See how work time is spent on company computers.
Cloud and collaboration
Email, calls, files and business apps, set up and managed.
Licensing, setup and ongoing management of Microsoft 365 email, Office apps and file sharing for your company.
Setup and management of Microsoft Teams for chat, meetings and calling, including adding and removing users as people join and leave.
Setup and management of Google's business tools, including Gmail on your own domain, Drive, Calendar and Meet.
Phone, video, chat and meetings in one cloud service, so employees can talk and work together from the office, at home or on the road.
We set up and manage cloud servers and services on major cloud platforms. Configuration, monitoring, security, and backup responsibilities are defined in your service agreement.
- Amazon AWS
- Azure
- Oracle
Backup and continuity
Restore files and keep working when something fails.
Local systems and cloud services, backed up to local and cloud destinations.
5x5 Telecom supports the portions of your business continuity and disaster recovery plan covered by your service agreement. Your organization retains ownership and responsibility for the plan.
Edge computing and AI
Run systems and private AI models close to where you work.
Space, power and connectivity for your servers in a secure facility, or computing placed close to your users for faster response times.
Run private AI models on our hardware or yours, for fast responses and data that stays in your control.
How it works
How we take over your IT
Free IT consultation
We look at your current setup and the age of your hardware, ask a few questions about how you work, and share general recommendations.
Agree on the scope
We propose a managed services plan and list the systems and services we will manage in your service agreement.
We take it from there
We set up management of your network, devices and cloud services.
Supported around the clock
Our 24/7 US-based team answers every ticket within 60 minutes.
Support commitments
Our support commitments
Managed services customers get support from 5x5 employees in the United States at every help desk tier. During business hours, every ticket gets a first reply within 60 minutes. Outside business hours, including nights, weekends and holidays, our on-call staff handle critical issues and emergencies 24/7.
Emergency outside business hours? Call (866) 595-8353.
In house and US-based
Every help desk tier is staffed by 5x5 employees in the United States, including the on-call staff who work nights, weekends and holidays. We do not hand support to an outside call center.
First reply within 60 minutes
During business hours, every ticket gets a first reply from our team within 60 minutes.
Emergencies covered 24/7/365
Outside business hours, including holidays, on-call staff handle critical issues and emergencies, with a first reply within 60 minutes. Everyday requests, such as password resets, are handled during business hours.
Set out in your agreement
Your customer agreement sets your response commitments and what after-hours support covers, so you know what to expect before you sign.
Related services
More managed services
Related services from the same team.
IT consulting
A free IT consultation, then a clear plan from the team that can set it up and manage it.
Learn moreManaged network services
Office LAN, Wi-Fi, firewalls, remote access and SD-WAN, managed by the team that runs your internet.
Learn moreOT managed services
Industrial connectivity, OT cybersecurity and 24/7 co-managed operations for plants, utilities, facilities and logistics.
Learn moreBusiness Wi-Fi
Coverage planned for your space, with separate secure networks for staff and guests.
Learn moreEdge AI and private AI
AI models on your private network, at your site, in your building or in a data center.
Learn moreCo-managed IT
Your IT staff keep the work they want, and we manage the rest, with room to hand over more.
Learn moreIT help desk
Employees reach our 24/7 US-based team for everyday IT help, with every ticket answered within 60 minutes.
Learn moreMicrosoft 365
Licenses, email, Office apps, file sharing and users managed, with your cloud data backed up.
Learn moreBackup and recovery
Local systems and cloud services, including Microsoft 365, backed up locally, to the cloud or both.
Learn moreMobile device management
Set up, secure and wipe company phones, tablets and laptops.
Learn moreEmployee monitoring
See active and idle time and the apps and websites in use on company computers.
Learn morePatch management
Security updates for the operating systems and software on your computers and servers.
Learn moreDNS filtering
Blocks harmful and unwanted websites for every device on your office network.
Learn moreSecurity awareness training
Short lessons and simulated phishing emails that teach staff to spot and report scams.
Learn moreSD-WAN
Your offices and connections run as one managed network that sends traffic over the best path.
Learn more
FAQ
Managed IT services questions
Managed IT services means an outside team looks after your business technology for you, such as networks, Wi-Fi, computers, email and cloud services, under an agreed scope. At 5x5 Telecom, that team also runs your internet connection, so one provider is responsible for both.
We manage firewalls and routers, office networks (LAN), Wi-Fi, desktops, Microsoft 365, Microsoft Teams, Google for Business, cloud services on AWS, Azure, Oracle and Google, backup and recovery (onsite, offsite or both), business continuity and disaster recovery support, help desk, employee onboarding and offboarding, mobile device management, SASE, secure remote access, employee productivity monitoring and edge AI for running private AI models locally. The services we manage for you are listed in your service agreement.
Yes. In a free consultation we look at your current setup, check the age of key hardware such as computers, firewalls and Wi-Fi equipment, ask a few questions about how your business works, and share general recommendations. Detailed testing and hands-on work are not part of the free consultation; they are scoped in the managed services plan we propose.
Yes. With co-managed IT, 5x5 works alongside your in-house IT staff. They keep the work they want to handle, and we manage the rest, such as the network, devices, help desk or cloud services, as listed in your service agreement. If you later want 5x5 to manage everything, the same team can take it over.
Managed desktop is priced per user, so you pay only for the people on your team. Other services are quoted based on what your business needs. Request a quote and we will put together a plan.
During business hours, every ticket gets a first reply from our team within 60 minutes. Outside business hours, including weekends and holidays, emergencies get the same 60-minute first reply. Response commitments for your services are set in your customer agreement.
Yes, for critical issues and emergencies. Outside business hours, including nights, weekends and holidays, our on-call staff handle emergencies 24/7, with a first reply within 60 minutes. Everyday requests are handled during business hours. Your customer agreement sets out what after-hours support covers. For an emergency outside business hours, call (866) 595-8353.
Yes. Every help desk tier is staffed by 5x5 employees in the United States, including the on-call staff who handle emergencies at night, on weekends and on holidays. We do not outsource overnight support.
We manage firewalls, routers and Wi-Fi from many vendors, including Cisco, Meraki, Palo Alto Networks, Fortinet, SonicWall, Sophos, Juniper, Ruckus, Aruba and Ubiquiti. Tell us what you have when you request a quote.
Yes. We back up local systems, such as servers and computers, and cloud services, such as Microsoft 365, to local and cloud destinations, scoped for your business and covered by your service agreement, help you restore them, and support the portions of your business continuity and disaster recovery plan that the agreement covers. Your organization keeps ownership of the plan itself.
Yes. We install, manage and support employee monitoring software on the company computers we manage. It shows how work time is spent, such as active and idle time and the apps and websites in use, set up to the policies your company chooses.
Yes. With edge AI, AI models run at your site, in 5x5's space in your building or in a data center, on our hardware or yours, instead of a public AI service. Company data stays on your private network and responses come back with low latency. We set up, secure, monitor and manage the systems behind it, as specified in your service agreement.
Yes. We manage firewalls, malware protection, DDoS protection, endpoint monitoring and physical security. Contact us for a free security consultation.
One provider
Add the rest of your plan
Internet, IT, cybersecurity and phones from one provider, with one 24/7 US-based support team and one number to call.
Enterprise internet
Dedicated fiber and fixed wireless connections for your office, installed in days, not weeks or months.
Explore enterprise internetCybersecurity
Managed firewalls, malware protection, DDoS protection and endpoint monitoring, with a free security consultation.
Explore cybersecurityBusiness VoIP
Business phone service on the same network as your internet, backed by the same support team and compatible with Zoom and Microsoft Teams.
Explore business VoIP
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Get a free quote or schedule your installation. Our customer service team is here to help.
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Tell us what you need and we’ll follow up with a custom quote.