Billing
Billing help
Answers to common billing questions, from your first invoice to autopay. If your answer isn’t here, fill out the form below. A billing ticket in the Customer Portal is the fastest way to get an answer.
Billing
Common billing questions
Your first invoice is prorated. It covers the rest of the current month from the day your service starts, plus the full next month. After that, each invoice covers one month of service, so it returns to your regular monthly amount. Any equipment fees in your order also appear on your invoice.
Sign in to the Customer Portal and set up autopay with your payment method. Once autopay is on, each invoice is paid automatically, so you never miss a due date. If you need help, open a billing ticket in the portal.
Pay in the Customer Portal, or set up autopay there so every invoice is paid automatically. If you have a question about a payment, open a billing ticket in the portal.
Open a billing ticket in the Customer Portal. A ticket is the fastest way to get an answer: it goes straight to our team with your account details, and every ticket is answered within 60 minutes.
Open a billing ticket in the Customer Portal with the invoice date, the charge you have a question about and what you expected to see. Our team will review it and explain or correct it.
Common reasons are services you added or changed, one-time charges in your order such as equipment, an SLA credit, and changes in taxes and fees. If something still does not look right, open a billing ticket and we will walk you through it.
Request the credit within seven business days after the end of the month with the date and start and end time of the outage. Approved credits appear on your next invoice.
Update your payment method in the Customer Portal. To change who receives invoices or other account details, open a billing ticket and our team will update your account.
Didn’t find your answer?
Fill out the form and our team will follow up. A ticket in the Customer Portal is the fastest way to get an answer, and every ticket is answered within 60 minutes.
Emergency outside business hours? Call (866) 595-8353.