Co-managed IT
Co-managed IT services
Co-managed IT means 5x5 Telecom works alongside your in-house IT staff. They keep the work they want to handle, and we manage the rest, from the help desk and devices to the network, cybersecurity and cloud services.
Contact us today for a free IT consultation.
Free custom quote. No obligation. Or call (866) 5x5-TELE
Why 5x5
More hands for your IT staff
Keep control of what matters to you. Hand us the rest.
Your staff keep the work they want; we manage the rest.
Our US-based team answers every ticket within 60 minutes.
We also run internet and office networks.
Firewalls, routers and Wi-Fi from many vendors.
Move to fully managed whenever you are ready.
A look at your setup and general recommendations.
What we can take on
Pick the services we manage
Select any service to learn more.
People and devices
Day-to-day help and the computers your staff use.
Employees reach our 24/7 US-based team for everyday IT help.
We look after your company's computers, including setup, updates and day-to-day support. Managed desktop is priced per user, so you pay only for the people who use it.
Keeps operating systems and software up to date.
Ongoing monitoring of covered laptops, desktops, and servers to help identify performance issues and security risks.
Set up, secure and wipe company phones, tablets and laptops.
We set up new hires and remove access when people leave.
Network and cybersecurity
The office network and the protections around it.
We design and manage the wired network inside your office: the switches, cabling and settings that keep every device connected and properly separated.
We plan, install and manage wireless access points so staff get reliable coverage across the office, with separate secure networks for staff and guests.
We set up, update and manage the firewall and router at the edge of your network, so traffic in and out of your office follows your security rules.
Around-the-clock monitoring that spots and stops attacks.
Cloud and backup
Email, files and cloud services, backed up.
Licensing, setup and ongoing management of Microsoft 365 email, Office apps and file sharing for your company.
We set up and manage cloud servers and services on major cloud platforms. Configuration, monitoring, security, and backup responsibilities are defined in your service agreement.
Local systems and cloud services, backed up to local and cloud destinations.
How it works
From first call to shared support
Start with a free consultation. Decide what happens next.
Free IT consultation
We look at your current setup and the age of key hardware, ask how your IT staff work today and share general recommendations.
Agree the split
We propose a plan. The services we manage are listed in your service agreement, and detailed testing and hands-on work are scoped in it.
We take over our part
We take on the systems in the agreement and give your staff a direct line to our team.
Grow at your pace
Add services as your needs change, or hand everything to 5x5 when you are ready.
FAQ
Co-managed IT questions
Co-managed IT means an outside provider works alongside your in-house IT staff. At 5x5 Telecom, your staff keep the work they want to handle, and we manage the rest, such as the network, devices, help desk or cloud services, as listed in your service agreement.
Businesses with in-house IT staff who need more hands, 24/7 cover or help with specific systems, such as the network, cybersecurity or the help desk, without replacing the people they have.
With fully managed IT, 5x5 runs all of the IT in your service agreement. With co-managed IT, your staff keep part of the work and we manage the rest. Both come from the same team, so you can move from one to the other.
Yes. If you later want 5x5 to manage everything, the same team can take it over.
Yes, for the services we manage. Your employees reach our 24/7 US-based team for everyday IT help, and every ticket is answered within 60 minutes.
Yes. We manage firewalls, routers and Wi-Fi from many vendors, including Cisco, Meraki, Palo Alto Networks, Fortinet, SonicWall, Sophos, Juniper, Ruckus, Aruba and Ubiquiti. Tell us what you have when you request a consultation.
Yes. 5x5 provides enterprise internet and VoIP phone service, so one team can run the connection, the network and the IT on top of it.
It is quoted based on the services we manage, your locations and your staff. Managed desktop is priced per user. The first consultation is free.
One provider
Add the rest of your plan
Internet, IT, security and phones from one provider, with one 24/7 US-based support team and one number to call.
Enterprise internet
Dedicated fiber and fixed wireless connections for your office, installed in days, not weeks or months.
Explore enterprise internetManaged services
Networks, Wi-Fi, computers, Microsoft 365 and cloud services, managed by the team that runs your connection.
Explore managed servicesCybersecurity
Managed firewalls, malware protection, DDoS protection and endpoint monitoring, with a free security consultation.
Explore cybersecurityBusiness VoIP
Business phone service on the same network and support team as your internet, compatible with Zoom and Microsoft Teams.
Explore business VoIP
Contact
Get connected today
Get a quote, request a free telecom services audit, or schedule your installation. Our customer service team is here to help.
Contact
Get a quote
Let’s get your business connected
Tell us what you need and we’ll follow up with a custom quote.