Contact center
Contact center service for business
Our contact center service routes incoming calls to the right agents, holds callers in queues and gives supervisors reporting on call volume and wait times. It runs on the same voice service and network 5x5 Telecom manages, with 24/7 US-based support.
Contact us today for a free custom quote.
Free custom quote. No obligation. Or call (866) 595-8353
Why 5x5
A contact center callers can count on
Routing, queues and reporting, supported by one team.
Routing and menus send callers where they need to go.
Callers wait in line instead of hearing a busy signal.
Call volume and wait times at a glance.
Softphone app, same number and extension.
Voice and internet supported by one team.
We help you port your business numbers.
What's included
Contact center features
Select any service to learn more.
Handling calls
Get every caller to the right person.
Call queues, routing and reporting for teams that handle lots of calls.
A virtual receptionist greets callers and routes them with menu options, such as ‘Press 1 for sales.’
Pass a caller to a coworker or send calls to another number, with or without announcing them first.
Play music or recorded messages to callers while they wait.
A toll-free number your customers can call at no cost to them, routed to your team.
Agents and tools
Calls on the devices and apps your agents use.
Make and take business calls from your computer or smartphone using your office number.
Use your desk phone at another location or switch to the app, and keep the same number and extension.
Use your business phone service alongside Zoom and Microsoft Teams.
Voicemail messages arrive in your inbox as audio files, so you can listen from anywhere.
Numbers and connections
Keep what works and connect it reliably.
Keep your business numbers; we help port them.
Connect the phone system you own to 5x5 over the internet.
A connection not shared with other users, for consistent performance.
We plan, install and manage wireless access points so staff get reliable coverage across the office, with separate secure networks for staff and guests.
How it works
From first call to live contact center
We plan it with you and support it after launch.
Tell us how calls flow
Share how many people take calls, how callers should be routed and which numbers you use today.
Get a custom quote
We recommend a setup, including the internet connection under it, and send a free custom quote.
We set it up
We configure routing, queues and menus, and help you port your numbers to 5x5.
We support it
US-based support team. First reply within 60 minutes.
FAQ
Contact center questions
Contact center as a service (CCaaS) means a provider delivers call routing, queues and reporting as a monthly service, instead of a system you buy and run yourself. 5x5 Telecom provides it on the same voice service and network we manage.
Our contact center service routes incoming calls to the right agents, holds callers in queues and gives supervisors reporting on call volume and wait times. It works with our business phone features, such as auto attendant menus, music on hold, toll-free numbers and the softphone app.
Yes. Agents can make and take calls from a computer or smartphone with the softphone app, or use a desk phone at another location, and keep the same number and extension. 5x5 sets up each agent, and our 24/7 US-based team supports them wherever they work.
Yes. You keep your existing business numbers, and we help you port them to 5x5.
Often, yes. SIP trunking connects the phone system you already own (PBX) to 5x5's voice service. We confirm your equipment when we prepare your quote.
Yes. You can use your business phone service alongside Zoom and Microsoft Teams. 5x5 sets it up and supports it with our 24/7 US-based team.
No. 5x5 provides enterprise internet too, so the voice service and the connection under it are supported by one team.
Pricing depends on your setup, including how many people take calls and the features you need. Tell us about your team and we will send a free custom quote.
One provider
Add the rest of your plan
Internet, IT, cybersecurity and phones from one provider, with one 24/7 US-based support team and one number to call.
Enterprise internet
Dedicated fiber and fixed wireless connections for your office, installed in days, not weeks or months.
Explore enterprise internetManaged services
Networks, Wi-Fi, computers, Microsoft 365 and cloud services, managed by the team that runs your connection.
Explore managed servicesCybersecurity
Managed firewalls, malware protection, DDoS protection and endpoint monitoring, with a free security consultation.
Explore cybersecurityBusiness VoIP
Business phone service on the same network as your internet, backed by the same support team and compatible with Zoom and Microsoft Teams.
Explore business VoIP
Contact
Get connected today
Get a free quote or schedule your installation. Our customer service team is here to help.
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Get a quote
Let’s get your business connected
Tell us what you need and we’ll follow up with a custom quote.