Office move internet and IT checklist

How fast 5x5 can connect your new office

Send us your new address and we confirm which connections fit your office and the install schedule when we prepare your quote.

Either way, one provider handles your internet, phones, Wi-Fi, cybersecurity and IT, with 24/7 US-based support. You keep your phone numbers, and we help you port them.

Office relocation servicesEnterprise internet from 5x5Our SLA

Check the building early and order internet first

The biggest cause of a slow move-in is ordering internet late. Start as soon as you have a suite address, even before the lease is final if you can.

• Send 5x5 your new address so we can check the building and give you an install timeline.
• Ask the landlord where connections enter the building and how they reach your suite.
• Ask about roof access, in case your connection needs equipment on the building.
• Confirm your exact service address, including the suite number, and use it on every order.
• Order internet as soon as you have the address, and ask for the installation date in writing.
• Ask the building about installer access: elevator bookings, after-hours rules and any paperwork vendors need.
• Plan your old office too: keep its service running until the new office is live.

Installation typically takes days, not weeks or months. We confirm the schedule when we prepare your quote. If you own or manage the building, 5x5 also works with building owners to bring connectivity to the whole property.

Enterprise internet from 5x5For building owners

Choose your connection types and a backup

Which connection fits depends on what reaches your building and how much downtime your business can absorb. Fiber is one option, not the only one.

• Pick a primary connection based on what the building can get today, not what it might get later.
• Add a second connection on a different path, such as fixed wireless or 5G alongside fiber.
• Ask about SD-WAN failover, which moves traffic to the connection that is working when the other has a problem.
• If you run several sites, ask about metro Ethernet or dedicated internet access to link them.
• Read the SLA: which services it covers and what you receive if a commitment is missed.

For SLA-backed services, we commit to at least 99.999% network availability, subject to the SLA.

Fiber and dedicated internetFixed wireless internet5G business internetMetro Ethernet

Keep your phone numbers

According to the FCC, if you switch providers and stay in the same geographic area, you can keep your existing phone number. Moving to a new area can mean you are not able to keep it, so check early if the new office is far from the old one.

• List every number you use: main lines, direct lines, fax, alarm and elevator lines.
• Ask 5x5 to start the port, and have your 10-digit numbers and current account details ready.
• Do not cancel your old phone service before the new service starts, or you risk losing the numbers.
• Review your current contract for early termination fees or balances.
• Update the registered 911 address with your VoIP provider, including the floor and suite, because VoIP 911 relies on the location you register.
• Check that staff can dial 911 directly, with no prefix such as 9, as FCC rules require for multi-line phone systems.

FCC rules require simple ports, which generally involve no more than one line, to be processed in one business day. With 5x5 business VoIP, you keep your existing numbers and we help you port them.

Business VoIP from 5x5Read the guide: VoIP vs landline

Wi-Fi coverage and cabling questions to ask the landlord

Coordinate cabling through 5x5 before you plan Wi-Fi. We may already have service in your suite, and if new cable runs are needed, we coordinate with the landlord or cabling contractor.

• Is the suite already cabled, and do the cables reach where desks, printers and access points will go?
• Who owns the existing cabling, and can you reuse it?
• Where is the network closet in the suite, and does it have power and cooling?
• Can access points be mounted on the ceiling?
• Who runs new cabling, the landlord or a contractor? We coordinate the work with them.
• Can you get a floor plan to share with 5x5?
• Will conference rooms, the reception area and any outdoor space need coverage?

5x5 plans where access points go for the size and layout of your office, installs and manages them, and sets up separate secure networks for staff and guests. We coordinate the cable runs those access points need with your landlord or cabling contractor.

Managed business Wi-Fi

Cybersecurity and device setup for move day

A move puts laptops in boxes, new equipment on the network and new vendors in your inbox. Lock things down before staff plug in.

• Back up computers and servers before anything is packed, and test that you can restore files.
• Turn on disk encryption for laptops, since devices in transit can be lost or stolen.
• Set up the firewall at the new office before staff connect, and keep guests on their own network.
• Require multi-factor authentication on email, remote access and admin accounts.
• Install pending updates and turn on automatic updates where you can.
• Keep an inventory of every device that moves, and check it off at the new office.
• Confirm any request to change vendor payment details with a known contact by phone.

5x5 Cybersecurity covers managed firewalls, antivirus and malware protection, patch management, multi-factor authentication, email security, phishing and social engineering training, and network monitoring and 24/7 support.

Cybersecurity from 5x5Read the guide: what is MFA?

IT handoff and support

The move is not done when the boxes are unpacked. It is done when everyone can work and knows who to call.

• Name one person who owns IT on move day and can make decisions.
• Test internet, failover, Wi-Fi in every room, phones, printers and key apps before staff arrive.
• Write down account numbers, support contacts and where equipment lives, and keep admin logins in a password manager.
• Tell staff who to call for help in the first week.
• Set up accounts, devices and multi-factor authentication for new hires starting at the new office.
• Cancel old services only after the new ones are live, and return any provider equipment.
• Wipe or securely dispose of computers and drives you are not bringing.

5x5 managed services can cover the network, computers, help desk, and employee onboarding and offboarding, and your service agreement lists what your plan includes. Our support team is US-based. During business hours, every ticket gets a first reply within 60 minutes. Outside business hours, including weekends and holidays, emergencies get the same 60-minute first reply. Ask for a free IT consultation before you move.

Managed servicesIT help desk